FREE SHIPPING ON ALL DOMESTIC ORDERS OVER $150

Shipping & Tracking

SHIPPING

All US domestic orders will be shipped via UPS Ground or FedEx Express. Unfortunately, we cannot ship to PO Boxes, APO, FPO, or DPO addresses.

Please allow 24-48 hours (1-2 business days) for orders to be processed, and 1-5 days to be shipped. Orders placed on the weekend will ship on the next business day. Business days do not include weekends or US holidays. FedEx Express orders must be placed before 12pm PST/2pm CST in order to be processed for 2 day or next day delivery.

 

*For security reasons, we ship all of our packages with signature confirmation. If you will not be available to sign at the time of delivery, you can opt to have the package held for pickup at a nearby FedEx location or Walgreens. You can do so by clicking "Manage Delivery" on the FedEx tracking page, or by calling FedEx directly at 1-800-463-3339 (1-800-GO-FEDEX).

 

**PLEASE NOTE**: FedEx Standard Overnight Orders placed and processed Friday before the cut off time will not be delivered until Monday. We do not currently offer Saturday Delivery. Orders placed after our 12pm PST/2pm CST cut off time will be processed the following business day.


Sales Tax will be charged to CA & TX residents only. Shipping prices vary depending on size of order and selected shipping method. Prices for shipping can be seen in your shopping cart.

For all International orders, we ship to most countries. Upon checkout, please check to see if we are able to ship to your country. Unfortunately, we do not offer return shipping for International orders. International customers are responsible for any additional return shipping costs. For additional inquiries, please email shop@properlbc.com.

 

TRACKING

Once your order has been shipped, a shipment confirmation email will be sent along with the tracking information for your order.

 

MISSING, LOST, OR STOLEN PACKAGES

All of our packages are shipped using signature confirmation. Once your package has marked as delivered, we assume no further responsibility. If you do not receive your package after it's been marked as delivered, please contact FedEx immediately by calling 1-800-463-3339 (1-800-GO-FEDEX).

If the package has been marked as delivered and you did not receive it, we can file a claim, but we will not issue a refund unless FedEx pays us on that claim.