Returns & Exchanges

RETURNS

Please fill out the form found below to initiate any returns with Proper.


Proper will provide returns within 14 days from the delivery date. All goods must be returned in original, unused and resalable condition along with a copy of your original Proper receipt. A refund will be issued in the original form of payment. A restocking fee of $10.00 will be deducted from the refund amount.

Please note that we cannot refund the original shipping charges. However, a full refund will be issued for items that have manufacturer's defects. Please use the provided UPS return shipping label included with your original purchase to send returns back to:

Proper
425. E. First Street,
Long Beach, CA, US, 90802

Refunds will be processed within 5 business days of reception, but may not appear on your statement for one to two billing cycles. Sale items and other goods identified with "all sales are final" descriptions are sold as is with all sales final. Proper reserves the right to decline your return if the above conditions are not met. In this case, we will send the goods back to the purchaser in the condition it was received and no credit will be issued. Please contact us if you've any concerns or questions regarding returns or exchanges by emailing them to:

shop@properlbc.com


EXCHANGES

Exchanges are permitted within 14 days from the delivery date in store only. All exchanged goods must be in original, unused and resalable condition accompanied by a copy of your original Proper receipt. Exchanges are available in store only at:

Proper
425. E. First Street
Long Beach, CA, US, 90802

Item Did Not Fit
Did Not Want Item
Ordered Wrong Item
Shipped Wrong Item/Size
Item Recieved Was Damaged
Manufacturer's Defect

Exchange For Same Item (If Available)
Exchange For Same Item (Different Size)
Refund